Terms & Conditions

No refunds as all sales are final. Production does not begin until services have been paid in full. Discrepancies must be identified within seven (7) days of receipt of goods/services. Exchanges will only be made for defective goods or errors in customizable goods that do not meet the original design requested. Production lead times are determined by availability of supplies and schedule. You will be notified of lead times at time of payment to include expected delivery date. You will be notified by email when your product has shipped and will have the ability to track its status.

1. What payment methods do you accept?
We accept all major credit cards, as well as PayPal, Google Pay, and Apple Pay.

2. How can I check the status of my order?
For order status inquiries, please email us at support@spilcreations.com.

3. Can I make changes to my order?
Sometimes! Please contact us at support@spilcreations.com to request a cancellation or change. We’ll do our best to accommodate your request. Please note, changes made after payment has been received may result in additional fees.

4. Do you offer expedited orders?
Yes, we can expedite your order for a fee. The fee depends on the design, quantity, and scheduling of the item, starting at $50.00.

5. Can I exchange my product?
Exchanges are only available for defective products or goods.

6. What should I do if there’s a problem with my order?
We’ve got you covered! Your satisfaction is our top priority. If there’s an issue with your order, please contact us at support@spilcreations.com, and we’ll work to resolve it as quickly as possible.

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7. How can I get faster shipping?
To ensure the quickest delivery, select the fastest shipping method at checkout. We’ll use the fastest available shipping service to get your order to you.

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8. Where are orders shipped from?
All orders are shipped from Northern Virginia.

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9. Can I request expedited shipping?
Yes, expedited shipping can be arranged beyond the standard shipping options. However, this does not affect the production/lead time for your order. Contact us at support@spilcreations.com to explore expedited shipping options.

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10. Do you ship internationally?
Yes, spiL ships internationally, including to APO and FPO addresses.

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11. Do you offer delivery?
We offer delivery services for large glassware orders within Northern Virginia (Fairfax, Prince William, Loudoun, and Arlington Counties). A delivery fee of $0.05 per mile will be applied.

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12. How should I care for apparel and garments?

• Turn garments inside out before washing.

• Machine wash cold.

• Avoid bleach and fabric softeners.

• Tumble dry low.

• Do not dry clean or iron.
   

13. How should I care for customized dishware and drinkware?

• Handwashing is recommended for longevity.

• Avoid dishwashers and microwaves whenever possible.

• While durable, products may be damaged by hard drops or tough scratches, especially those with epoxy coatings.
   

14. How do I care for wooden art?

• Use a soft duster to dry dust.

• For grooved areas, use a clean paintbrush in the direction of the wood grain.

• Avoid using damp cloths or exposing the piece to extreme temperatures.

• Most wooden creations are treated to resist indoor and outdoor elements, but careful handling is recommended.